Keywords Australia are currently recruiting for a Fixed Term (6 Months), skilled IT support person to support all Melbourne studios, based in Box Hill. You will be responsible for maintaining all aspects of the network as well as desktop and day-to-day support within the studio.
The role of IT support is a technical role where you'll work with the Australian IT team to help deliver studio requirements and technical support to game developers. The role is responsible for assisting in the day-to-day support of the studio network and desktop environment. You will work under the guidance of the Australian IT team to help deliver studio requirements and provide first-level technical support to game developers.
Key Responsibilities
Act as the first point of contact for the internal help desk, logging and resolving basic IT support tickets while escalating complex issues to senior team members.
Assist with the deployment, assembly, and basic configuration of workstations and supporting development hardware.
Perform routine provisioning tasks, such as creating new user accounts and managing group memberships in O365 or Active Directory.
System Monitoring: Monitor daily backups, ensuring they are stored off-site and track system health to help maintain 24/7 network availability.
Assist in maintaining an accurate inventory of IT infrastructure through regular asset tracking and auditing.
Provide hands-on support to the IT team on critical region-wide IT projects and infrastructure updates
Maintain flexibility to assist the studio with occasional non-IT related tasks as required
Additional Information
Why Join Us?
Joining Keywords Australia offers a unique entry point into the global video games industry, where you will work alongside leading content creators as part of an international services platform.
This junior role provides direct mentorship from the Australian IT team, allowing you to refine your technical skills while supporting all Keywords Studios. You will gain hands-on experience with a diverse tech stack as you contribute to the lifecycle of major game titles.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.
Company Description
At Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
Keywords is trusted and relied upon by many of the world’s leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.
Work with us
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